Frequently Asked Questions
Everything you need to know about your NEEWER photography and video gear.
What is the standard shipping time for NEEWER products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Does NEEWER offer a warranty on electronic equipment?
Yes, we provide a 1-year limited warranty on all electronic products, including LED lights, monitors, and power adapters, covering any manufacturing defects under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Are NEEWER lens filters and accessories compatible with other brands?
Most of our accessories, such as lens filters, tripods, and flashes, are designed with universal mounts (like 1/4" screws or standard thread sizes) to be compatible with major brands like Canon, Nikon, Sony, and Fujifilm.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.